RETURN POLICY

TERMS & CONDITIONS
We want you to be happy with your purchase. Kindly retain your receipt in case of an exchange or refund within 30 days of purchase. Items must be returned in their original packaging and condition. Sale and promotional items may not be refunded unless damaged or defective. Terms & Conditions apply.

TERMS & CONDITIONS
We want you to be happy with your purchase.
Kindly retain your receipt in case of an exchange or refund within 30 days of purchase for housewares items.

Items must be returned in their original packaging and condition. Sale and promotional items may not be refunded unless damaged or defective.

Specific terms and conditions apply.

1 ORDERS AND CANCELLATIONS

1.1 Sales orders are valid for forty-eight (48) hours from the date of issue.

1.2 Deposits will be forfeited in the event of any cancellation of orders by you.

2 EXCHANGES AND RETURNS

2.1 Subject to condition 2.3 below, no cash or credit refunds shall be made once an invoice or deposit receipt is generated.

2.2 Subject to condition 2.3 below, no exchange, refund or credit note will be accepted on special orders, goods purchased at a discount, books, burnt candles, any fabric or wallpaper orders, furniture already assembled, upholstered furniture and/or used bed and bath products or any products damaged due to customer misuse.

2.3 Refunds will only be provided for defective goods if repair or replacement options are unavailable. Repair or exchange of goods is limited to defects that are not caused by misuse or failure to follow care instructions; such returns must be accompanied by proof of purchase. Any returned items should be in their original packaging and be accompanied by the original till receipt.

3 CREDIT NOTE

3.1 Credit notes are valid for six (6) months from the date of the issue.

3.2 Original credit note must be produced at the time of redemption.

3.3 Credit notes may only be redeemed at the issuing store and may not be used during sale or promotion periods.

3.4 Credit notes are non-refundable and non-transferable.

3.5 Aati reserves the right to issue credit notes for all valid returns, as per conditions 2.3 above.

4 PAYMENT OF BALANCE

4.1 Accepted methods of payment comprise of cash, credit card.

4.2 Unless otherwise agreed in writing, a fifty percent (50%) non-refundable advance payment shall be made on all furniture orders with the fifty percent (50%) balance payable prior to delivery.

4.3 Prior to the order being placed, full non-refundable payment shall be made on all fabric and wallpaper orders.

4.4 If the outstanding balance of payment is not received by the due date, Aati reserves the right to delay delivery until full payment is made. If payment is not made in cleared funds within ten (10) working days from the due date, Aati reserves the right to cancel all orders and retain any deposits paid.

5 DELIVERY

5.1 Upon placement of an order, Aati shall give you an estimated delivery date for your goods, which shall be offered as guidance only.

5.2 While Aati will endeavour to deliver your goods on or shortly after the estimated delivery date, Aati cannot guarantee delivery dates and therefore shall not be liable for any loss or expense incurred from such delay.

5.3 When your goods are ready for delivery, Aati will contact you to agree on a delivery date on the contact details provided. Once a delivery date has been agreed you will be responsible for accepting the delivery and arranging appropriate means of access and installation on that date. It is your responsibility to ensure that Aati’s delivery team has access to the delivery address and that sufficient space for the goods is available. Delivery on the first floor and above shall be achieved by service elevators arranged by you and it is your responsibility to notify Aati of any potential problems with access to the premises, building, service elevators, etc., and make any related delivery arrangements. Where delivery is complicated by such factors, additional charges will be incurred by you.

5.4 If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to fifteen (15) days. If you fail to agree a revised delivery date within thirty (30) days of Aati’s redelivery request, Aati retains the right to cancel your order, retain all monies paid and resell the goods with no further liability.

5.5 No deliveries will be carried out against sales orders unless payments are received and/or cleared in advance.

5.6 If on the delivery date Aati’s delivery team is unable to obtain access to the delivery address, you will incur a re-delivery charge of one percent (1%) of the purchase price, which must be paid prior to re-delivery.

5.7 In the absence of negligence, Aati will not be liable for loss or damage to the goods or your property caused by (i) Aati following your instructions; (ii) limited or no access to the premises; and/or (iii) goods not fitting into your property.

5.8 If your goods are to be delivered to a non-UAE address, you will be responsible for arranging shipment.

6 ACCEPTANCE

6.1 You, or a responsible person acting on your behalf, will be asked to inspect the goods and sign the delivery document to acknowledge delivery and/or installation. Goods will not be released without signing the delivery documents acknowledging the inspection of goods. You hereby agree to remain responsible in accordance with these Terms and Conditions notwithstanding that you may have nominated a third party to receive goods on your behalf.

6.2 The recipient is required to examine all goods carefully and report any error, damage or defect on the delivery documents. Only defects reported on the delivery documents will be acknowledged by Aati.

6.3 Any manufacturing defect must be notified to Aati in writing within seven (7) days of receipt of goods.

7 PASSING OF PROPERTY AND RISK

7.1 Ownership of the goods will pass to you once Aati has received payment in full. Once the goods have been delivered to the delivery address, you will be responsible for any loss or damage to the goods, except if such loss or damage was: (i) caused by Aati’s negligence; or (ii) due to a manufacturing defect.

8 UNAVOIDABLE DELAYS

8.1 Aati will not be liable for any delay or failure in performing Aati’s obligations where the delay or failure results from any act, event or accident beyond Aati’s control, including but not limited to, war, terrorism, sabotage, civil or military disturbance, fire, explosion, storm, flood, earthquake or other natural disasters, strikes, lock-outs or import/export embargoes, or the impossibility of Aati using railways, shipping, aircraft, motor transport or other means of public or private transport. If such circumstances arise, Aati will use all reasonable efforts to notify you.

9 LIMITATION ON LIABILITY

9.1 If Aati breaches any of its obligations to you, it will only be liable for losses (if any) that you suffer as a direct and natural result of such breach. Aati will not be responsible for any indirect, reputation, consequential or special losses, including but not limited to loss of enjoyment, revenue, profit or opportunity. Nothing in these Terms and Conditions will affect your rights or limit Aati’s liability for fraud or death or personal injury resulting from Aati’s negligence or the negligence of its employees, servants or agents.

9.2 In the absence of fraud, death or personal injury and subject always to applicable law, under no circumstances shall Aati’s liability be more than the total purchase price of the goods purchased.

10 LEGAL EFFECT

10.1 Your signature on the sales order form receipt confirms that you have read, understood and agree to be bound by these Terms and Conditions.

10.2 If any part of these Terms and Conditions are found to be unenforceable, it will not affect the enforceability of the remainder of the terms, conditions, and obligations of the parties.

10.3 These Terms and Conditions are personal to the individual customer and cannot be relied on by any third party.

TERMS & CONDITIONS
We want you to be happy with your purchase. Refunds will only be provided for defective products if repair or replacement options are not available. Product repair or exchange is limited to defects that are not caused by either product misuse or failure to follow care instructions; such returns must be accompanied by proof of purchase.

TERMS & CONDITIONS
We want you to be happy with your purchase. Kindly retain your receipt in case of an exchange or refund within 30 days of purchase. All returns or exchanges must be made in the country of original purchase.

• Personal care merchandise that is removed from its original packaging cannot be returned.
• We can only accept returns or exchange of swimwear and underwear with the original tags and hygiene liner attached
• Pierced earrings cannot be returned for reasons of hygiene
• Personalised or monogrammed items cannot be returned unless defective.
• Sale and promotional items may not be refunded unless damaged or defective.

When presenting your original receipt along with the merchandise you wish to return or exchange, we will fully refund you in the original form of payment.